Using the LJMU ActiveSync Server
Smartphones, Tablets & Activesync
ActiveSync is a Microsoft service for syncing your Email, Calendar and Contacts to mobile devices like phones & tablets.
It is supported by nearly all phone manufacturers including:-
Blackberry (* limited support)
Whatever your device, it is likely you will be able to support this - depending on the wording used it might refer to adding a Microsoft Exchange / ActiveSync or EAS (Exchange ActiveSync Server) account.
LJMU provide an Activesync server for all users - this is free, there is no cost for you to use this so you can synchronise your email, calendar and contacts from anywhere in the world.
If you have a big list of addresses & phone numbers in Outlook or on your phone already, Activesync is a great way of getting these and keeping them safely so you will never lose any important mobile numbers.
LJMU ActiveSync Server - Standard instructions for all devices: -
These instructions will work for all if you follow them.
Server name: excasas.ljmu.ac.uk
Domain name: USERS (if prompted)
Email address: e.g J.Bloggs@ljmu.ac.uk for staff, J.Bloggs@2012.ljmu.ac.uk for students.
Then your normal LJMU username and password.
On most devices, you can choose separately to synchronise your email, calendar and contacts and how often to sync.
You might only want 1, 3 or 7 days of email or perhaps only download attachments less than 25k in size for example.
If you sync your contacts then you can use and update your normal address book in Outlook or on your phone so they are backed up.
NB If using a mobile phone or SIM/ 3g based device, always check your data costs first. Using data can be expensive if not pre-agreed with your provider especially when abroad. If you are unsure about this, try and use a wireless network like eduroam if available especially when setting a new device up the first time.You can set your account to synchronise as new mail arrives (push email), every 15/30 minutes, every one/ two/four hours or just manually when you need to. Setting this mail check lower will also increase the battery life of your device.
Activesync for iPhone / Ipad
To configure your iPhone or Ipad to use Activesync
On the home screen, choose Settings > Mail > Contacts > Calendars > Add Account. From the Add Account list, select Microsoft Exchange
You will be prompted to enter your Email address, Username, Password and a description. This will then try and autoconfigure the settings but will fail and then ask for more details as below.
You will be prompted for the activesync server address. Enter this as excasas.ljmu.ac.uk The domain is just users
The description is what you will see the account listed as in all dialog boxes.
Once the iPhone/iPad has confirmed connectivity, you will be asked which folders to synchronize. By default Email, Contacts, and Calendars are selected.
Once you save this information, the device will begin to synchronize.
You can go back into the account settings to configure additional options, such as the number of days for synchronization.
ActiveSync for Android Devices (Google)
Many phones & tablets run Google's Android operating system, e.g Samsung Galaxy SIII, HTC One X.
Follow the standard server details above to configure your mail. You will be asked to provide your email address & password.
Choose manual setup, configure the server to excasas.ljmu.ac.uk and domain name to users as above.
There are many different flavours of Android so it is difficult to provide exact instructions for each model and manufacturer. Nexus 7 and Android 4 instructions are provided below.
If you are running a newer version of Android 4 and above particularly on the Nexus and Samsung Galaxy SIII, you may get a warning of "Unable to connect" or not be able to get Activesync email working. At some point, possibly 5-30 minutes after setting up, you will get a security request to allow ActiveSync to access your phone - "Remote Security Administration. The server excasas.ljmu.ac.uk requires that you allow it to remotely control some security features of this phone. Do you want to finish setting up this account?" Click Accept/ Yes.
To force this change through early, goto settings--> Location & Security -> Set device adminstrators, Add Email to the list there. LJMU Email will start to work.
Activesync for Android Tablets (V4.0) including Nexus 7
These are specific instructions for the Google Nexus 7. Similar devices like the Nexus 4, 10 and any Android v4 operating system will follow these instructions closely.
Activesync for Microsoft Windows 8 and Surface users
Setting up email, calendar and people on Windows 8 is relatively simple. In the mail app add an additional account with the settings below. For more detailed guide, see here.
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Activesync for Windows Phone 7, 8 & Windows Mobile
Again follow the standard instructions of excasas.ljmu.ac.uk with your username & password. If asked for separately the domain is USERS.
Activesync for Nokia Devices
These are legacy instructions for symbian mobiles. For current Nokia lumias follow the Windows Phone instructions.
For Symbian users, Mail for Exchange may need to be upgraded - either download or use the Ovi store to get the latest version.
In Mail for Exchange on some Nokia phones you may receive the message “Untrusted Certificate – Contact your Administrator”
On your phone’s web browser click the link below to install the required certificate
Click Here for Certificate
You will be prompted a few times to save and accept the certificate.
To “Save Certificate: AddTrust External CA Root”, choose Save.
To “New certificate might be untrusted. Save anyway?”, choose Save.
To "AddTrust External CA Root", "UTN-USERFirst-Hardware" or "TERENA SSL CA", Choose Ok
To “Prompt: Certificate Uses: Internet, Online Certificate Checking, (others)”, select all options, tick the X against each, then choose Ok.
Return to Mail for Exchange and you will now be able to sync.
Personal Blackberry Devices using Outlook Web Access
NB LJMU Staff provided Blackberrys are automatically configured and do NOT need to follow these instructions. These devices are pre-configured.If you have bought a Blackberry yourself and want to connect your LJMU email then follow these instructions.
You MUST use the servername https://berries.ljmu.ac.uk/ews
Using any other servername is not recommended and may cause problems with your phone, mail may be lost.
Either on your phone, or on your provider's webpage select account type of "Microsoft Exchange/ Outlook Web Access"
Enter your LJMU Email Address & Password then click Next,
Enter your username -
Enter your email address in the Mailbox name field (like J.Bloggs@2011.ljmu.ac.uk)
Click Next
Fill in the servername as show above. the server needs to be specified as https (secure) if not already listed.
You should receive a confirmation email telling you that you have successfully configured your email account – you will, however, have to wait 20 minutes before you start receiving emails.
Since you also need to use facilities provided by your phone provider, these intructions are provided AS IS, and only limited support is available.
Blackberry syncing by this method only provides email, not calendar or contacts. To sync these you will need to locally sync these from a PC, or via additional third party software.
